Ericsson India Pvt Ltd (www.ericsson.com)

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(0-2 Years) Engineers - 1st Level Assurance @ Gurgaon


Job Position : Engineer - 1st Level Assurance

Job Designation : Services Engineer

Job Category : Telecom

Job Location : Gurgaon, Haryana

Number of Vacancies : 3

Desired Education : Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent

Desired Experience : 0 to 2 Years

Role Definition :
• Surveillance Engineer is typically assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.

Key Responsibilities :
• Service Alarm Monitoring
• Alarm Management for the assigned Network Services
• Ticket Management
• Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
• Work Order Handling
• Regular follow up on the events with relevant departments working on it as per the MSTOP process
• Work towards KPI & Balanced Scorecard parameters
• Work towards the IPM parameters assigned by the Shift Manager
• To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
• Adherence to the organizational guidelines & departmental processes & procedures

Candidate Prerequisites :
• Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
• Industry experience: Telecom
• Years of experience: 0-2 years
• Certifications: Any Certification related to Telecom shall be an added advantage
• Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks
• Leadership skills: Not Applicable
• Language skills: Proficiency in written / Spoken English & Hindi
• Values and behaviors: Ericsson Core Values / Honesty / Integrity / shall be exhibited

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