IBM INDIA PVT LTD

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.

The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

(0-5 Years) Walk-In : Technical Service Representatives @ Bangalore / Hyderabad

Technical Voice Support Event on 30th April, 2nd, 3rd, 4th & 5th May 13

Job Role : IT Helpdesk - Technical Service Representative (100% voice process)

Walk-In Location(s) : Bangalore / Hyderabad

Job Location(s) : Bangalore / Hyderabad

CTC : Will be disclosed to the selected candidates by the manager

No. of Positions : Open

Desired Experience : 0 to 5 Years

Job Description :
Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users
Remote Infrastructure support delivery
Perform problem cause analysis
Resolve routine customer problem
Ability to Identify Opportunity & Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis
Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills :
Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
Browser Support - Internet Explorer
Strong computer skills required
Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Excellent oral and written communication skills
Excellent customer service orientation
Neutral accent

Desired Skills :
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc..
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning skills /probing skills, as relevant to the issue and level of the caller

Eligibility Criterion :
Bachelor's Degree/ Diploma
Flunecy In Communications Skills (both spoken and written)/ soft skills

Additional Information :
Working in shifts is a mandate.
Candidates applying and selected for the job will be expected to work in shifts - including evening and night shifts.
Shifts will 24x7 in nature and can vary depending on geographies supported.

** This role is not into BPO domain.

Interested Please come to below address

Kindly note the below timings very carefully before you could walk-in

MANDATORY DOCUMENTS : (IMPORTANT: All these documents are mandatory and you will not be able to take up the interview without these documents.)
Hard copy of the interview invite (this email)
Hard copy of the resume
Photocopy of current organization offer letter
Photocopy of previous organizations reliving letter
Photocopy of second previous organizations reliving letter if the current or recent organizations experience is less than one year.
Photocopy of latest 3 months pay slips
One passport size Photograph
Valid Govt Approved ID Proof and Photocopy of the same for submission (Both the original and photocopy must be carried). This could be your Passport OR PAN card OR Driving license or Voter ID.
All semesters / year mark sheets
Degree certificate (If 2011 or 2012 passed out provisional certificate will be considered)

HYDERABAD :

Walk-In Date(s) : Only On 30th April, 2nd, 3rd, 4th May 2013 : 12 PM to 4 PM

Walk-In Venue :
IBM India Pvt. Ltd,
3B, Mindspace, Madhapur, HiTech City,
Hyderabad


BANGALORE :

Walk-In Date(s) : Only On 4th & 5th May 2013 (Saturday & Sunday) : 10 AM to 1 PM Only

Walk-In Venue :
IBM India Pvt. Ltd,
SA 1, Opp to Jal Bhavan, Banerghatta Road,
Bangalore


OR

Walk-In Date(s) : Only On 30th April, 2nd, 3rd, 4th May 2013 : 12 PM to 4 PM

Walk-In Venue :
IBM India Pvt. Ltd,
G1 Manyatta Tech Park, Nagwara Post, Hebbal outer ring road,
Bangalore


OR

Walk-In Date(s) : Only On 30th April, 2nd, 3rd May 2013 : 12 PM to 4 PM

Walk-In Venue :
IBM India Pvt. Ltd,
EGL D Block, Kormangala Inner Ring Road,
Bangalore


Contact Person : Deepak Kumar. A / Arun

Note :
Candidates who have attended the interview in the past 3 months should not appear for the interview.
Selection of the candidates is at the sole discretion of IBM Recruitment Team