shanth
05-04-2011, 05:56 PM
Experience:0 – 1 Years
Job Title: Back Office Executive
Location: Bangalore
Education:UG – Any Graduate – Any Specialization,B.A – Any Specialization,B.B.A – Management,B.Com – Commerce,B.Sc – Any Specialization
Name Of Company: Accenture
No Of Openings:10
Job Description:
Operational
Provide Top Quality Customer Service in all customer interactions.
Record and document all customer contacts.
Remain available to work for 8 hrs a day.
Maintain the appropriate level of process knowledge.
Demonstrate command of all support applications.
Handle all customer queries to avoid escalation, whenever possible.
Continuously improve systems knowledge, and communications skills.
Participate in process improvement initiatives.Work Environment and Personal Development.
Support and sustain a positive work environment that fosters team performance through own work and behavior.
Be receptive to performance feedback and work on improving own skills.
Help identify and resolve conflicts.
Desired Profile:
This position is responsible for working on the requests raised for terminations, Queue Coordination, Content Management, Data Correction and other related items
Clarify the needs of the customer, solve customer inquiries related to ER and Data Management and Content Management
Assist in the resolution of the concerns of the customer.Educate the customer when necessary,Help identify and resolve conflicts.
Company Profile:
Accenture is a global management consulting, technology services and outsourcing company, with approximately 211,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010.
Contact Details:
Executive Name: sandhya T N
Address:
Accenture
Accenture IBC Knowledge Park 4/1, Bannerghatta Road
BANGALORE,Karnataka,India 560029
Telephone:91-80-41061000
Email ID: sandhya.n.tumati@accenture.com
Reference ID: 2462
Job Title: Back Office Executive
Location: Bangalore
Education:UG – Any Graduate – Any Specialization,B.A – Any Specialization,B.B.A – Management,B.Com – Commerce,B.Sc – Any Specialization
Name Of Company: Accenture
No Of Openings:10
Job Description:
Operational
Provide Top Quality Customer Service in all customer interactions.
Record and document all customer contacts.
Remain available to work for 8 hrs a day.
Maintain the appropriate level of process knowledge.
Demonstrate command of all support applications.
Handle all customer queries to avoid escalation, whenever possible.
Continuously improve systems knowledge, and communications skills.
Participate in process improvement initiatives.Work Environment and Personal Development.
Support and sustain a positive work environment that fosters team performance through own work and behavior.
Be receptive to performance feedback and work on improving own skills.
Help identify and resolve conflicts.
Desired Profile:
This position is responsible for working on the requests raised for terminations, Queue Coordination, Content Management, Data Correction and other related items
Clarify the needs of the customer, solve customer inquiries related to ER and Data Management and Content Management
Assist in the resolution of the concerns of the customer.Educate the customer when necessary,Help identify and resolve conflicts.
Company Profile:
Accenture is a global management consulting, technology services and outsourcing company, with approximately 211,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$21.6 billion for the fiscal year ended Aug. 31, 2010.
Contact Details:
Executive Name: sandhya T N
Address:
Accenture
Accenture IBC Knowledge Park 4/1, Bannerghatta Road
BANGALORE,Karnataka,India 560029
Telephone:91-80-41061000
Email ID: sandhya.n.tumati@accenture.com
Reference ID: 2462